Who These Terms Cover
These terms apply to every transfer booked with Taxi Service Paris through this website, by phone, by WhatsApp or by email. The company details are in the Legal Notice. By sending a booking request you accept these terms.
How A Booking Works
- You send the booking form. It is a request, and it does not yet bind you or us.
- We email you a confirmation with your reference (TSP followed by the date and four characters), the journey and the fixed fare.
- The booking is confirmed when you receive that email. If the form showed a fare, the confirmation repeats it. If the form said the fare would come by email, the confirmation gives it.
Check the confirmation as soon as it arrives and tell us straight away if any detail is wrong.
Fares
- The fare is fixed for the route and the number of passengers on the confirmation. Traffic and the route the chauffeur takes do not change it.
- Tolls and parking are included.
- Journeys starting between 20:00 and 06:00 cost 20% more. The form and the confirmation show this supplement on its own line.
- Fares are in euros. VAT status to confirm
- Child seats cost nothing extra.
Waiting Time
At an airport, the first 60 minutes of waiting are free, counted from the time your flight lands. Flight delays never count against you, because we follow the flight. After the free hour, waiting costs €15 for each 30 minutes.
At a hotel, an address in Paris or Disneyland, free waiting is to confirm.
Passengers, Luggage And Cars
| Car | Passengers | Large cases | Cabin bags |
|---|---|---|---|
| Berline (Mercedes-Benz or Tesla Model S) | 4 | 3 | 2 |
| Van (Mercedes-Benz V-Class) | 8 | 7 | 7 |
- Children count as passengers, whatever their age. Tell us their ages in the notes so the right seats are fitted.
- When your luggage does not fit the Berline, we send a Van, and the fare follows the Van rate.
- Groups of up to 32 passengers travel in several cars on one booking.
- We choose the car from the party size and luggage you give us. If you arrive with more people or cases than booked, we may need to send a second car at the extra fare.
Payment
Nothing is paid online. You pay the chauffeur at the end of the journey, by card or in cash. Business accounts can receive a monthly invoice by arrangement.
Changes And Cancellation
To change or cancel a booking, call or WhatsApp +33 7 83 07 73 27 or reply to your confirmation email, quoting your reference.
Free cancellation period and the charge for a late cancellation or a no-show: to confirm.
On The Day
- Keep your mobile switched on. The chauffeur calls or sends a message on the number you gave.
- At an airport, the chauffeur waits in arrivals. With the name board option, the board carries the name you chose.
- Every passenger wears a seat belt, as French law requires, and children travel in a seat suited to their size.
- Smoking and vaping are not allowed in our cars.
- The chauffeur can refuse to carry a passenger whose behaviour puts the safety of the journey at risk.
Responsibility
We carry passengers and their luggage under French law and hold the insurance a VTC operator must have. We are not responsible for a delay or a cancellation caused by events outside our control, such as road closures, strikes, severe weather or police action. We tell you as soon as such an event affects your journey.
Items left in a car are kept for you. Contact us with your reference and the date of the journey.
Right Of Withdrawal
The 14-day right of withdrawal for distance contracts does not apply to passenger transport services, under article L221-2 of the French Consumer Code. Changes and cancellations follow the section above instead.
Complaints And Mediation
Send any complaint to bookings@taxiserviceparis.com with your reference, and we reply in writing.
If our reply does not settle the matter, you can refer it free of charge to our consumer mediator: mediator name and website to confirm.
Law
French law applies to these terms. If a dispute cannot be settled between us or through the mediator, the French courts decide it. A consumer keeps any protection the law of their own country of residence gives them.